Category Archives: software

Merge Fields for Drag and Drop Text

One of the “hidden” features in Intellect and Time & Chaos is the ability to customize the drag and drop text when creating a new Appointment or Task from a Contact.

While using the Classic view for instance, you can drag a Contact’s name to the Appointment or Task area and a new record will be created.  The same holds true for dragging a Contact to the Calendar or Task navigation buttons at the lower left of the program or for dragging a Contact to the left hand calendars for creating an Appointment specifically.When you create an Appointment or Task through this drag and drop process, the description will be automatically filled with some text based on a setting in Options such as “Meeting With” or “Call” followed by the Contact’s name.

If you click on Options at the top of our software and then go to the Calendar or Task section, you can then modify the text that creates this description.  The cool hidden feature here is the ability to add merge fields to this text.  In both the Calendar and Task area of Options, the “Default Drop Text” can contain special merge fields.

These fields must be formatted properly to make sense to the program.  Each field is essentially given a corresponding number.  For instance, the Primary Address Line 1 field is field number 8.  So if you changed the default drop text for Appointments to:

Meeting at «8» with

The Appointment description would automatically fill in with something like:

Meeting at 123 Main Street with John Smith
Options Screen Showing Default Drop TextNOTE: The type of brackets used are important.  You can copy and paste the brackets from this article to use in your merge fields to make sure the correct brackets are used.For reference, the fields and their corresponding numbers (in brackets) are given below.  Keep in mind, the Contact’s name is included automatically after the drop text.  If copying and pasting using the following information, you would only need to copy the number and brackets.

«1» Last Name
«2» Company Name
«3» Create Date
«4» Last Modified Date
«5» Group
«6» First Name
«7» Title

«8» Primary Address Line 1
«9» Primary Address Line 2
«10» Primary City
«11» Primary State
«12» Primary Zip
«13» Primary Country

«14» Secondary Address Line 1
«15» Secondary Address Line 2
«16» Secondary City
«17» Secondary State
«18» Secondary Zip
«19» Secondary Country

«20» Category
«21» Prefix
«22» Suffix
«23» Notes

«24» Custom Field 1
«25» Custom Field 2

«43» Custom Field 20

«44» Phone Label 1
«45» Phone Label 2

«63» Phone Label 20

«64» Phone Field 1
«65» Phone Field 2

«83» Phone Field 20

Windows 8 with Chaos

Are you thinking about a Windows 8 computer? The good news is our Chaos programs work great with Windows 8. The bad news is that there are two different products named Windows 8 which you could be purchasing and our software can only be installed on one of them.

Windows RT (some techies still call this “Metro”) runs specially designed apps available only through Microsoft’s Windows 8 App Store. This is what you see in the tv commericals with the “live tiles” and touchscreens.  However, there is no traditional mode on Windows RT devices to run normal Desktop Apps the full versions of Windows 8 can. Since Windows 8 RT cannot provide support for Desktop apps, you won’t be able to run any programs from your previous computers. Windows 8 RT will not be able to run Time & Chaos, Chaos Intellect, Chaos Free or Legal Billing as all of our apps are traditional Desktop Apps.

Windows 8 (or Windows 8 Pro) is the more traditional version of Windows. If you choose to upgrade an older computer, this is the version of Windows 8 you will be getting. Full Windows 8 or Windows 8 Pro computers can run RT apps AND full desktop apps, too.  Without a touch screen, it can be a bit tricky to use, but there are mouse and keyboard controls so you can still get by anyway.  Most importantly, since Windows 8 and Windows 8 Pro do have the desktop mode, you CAN install and use Time & Chaos, Intellect, Chaos Free and Legal Billing.

In summary, Windows 8 and Windows 8 Pro work great with our desktop programs.  Windows RT will not.

But wait, there’s one more thing!

There is one small lifeline for Windows RT users which is similar to what users of Apple iPhones and iPads can do or Android devices can do.  Windows RT does come with some built-in programs for Contacts and Calendars which can sync with corporate servers.  If you have an account with our ChaosHost.com service, you can add an account to your RT device to sync your contacts and calendar on the device with the data on ChaosHost. It’s not the same as using our normal software, but it does mean you can still use your data and make edits and changes which will get sent back to your Chaos program on your real computer.

Troubleshooting 101

Whenever we run into any issue, there are a number of basic steps we will almost always take.  The majority of problems we see can be corrected using one of the following procedures.

1. Reset Program Options.  Within Intellect or Time & Chaos, click on Help and Reset and choose Program Options.  Close and restart the program and see if the issue still exists.

2. Reset Dock Panels.  Similar to number 1, click on Help and Reset and choose Dock Panels.  This will reset the various areas within Intellect or Time & Chaos back to their defaults.

3. Reset Columns.  If you right click on any current column header such as the word Name at the top of the Contact area or Description are the top of the Appointment area, you can then choose Reset Columns from the context menu that appears.  Many display issues can be solved by resetting columns in a given area.

4. Repair Data.  As with any database program, it is possible data can become corrupted.  Our software contains powerful tools for attempting a repair process.  First make sure all of your data is safely backed up and that no one else has this database open across a network.  Then click on Help and DB Tools and repair the database in which you are seeing a problem.  Step through the rebuild, reindex, and compact processes one by one until each completes.

5. Keep windows up to date.  Yes we know updates install automatically, often there are optional updates that should be considered.  Hardware driver updates are usually in this category as are browser updates.  Intellect uses Internet Explorer to view and create HTML message.  IE does not need to be your default browser of course but does need to be kept up to date along with your other drivers and Windows itself.

6. Here in technical support, we will often use the Report screen to quickly find “odd” data.  If you click on the View menu and select Reports, you can then (at the top left of the Reports screen) choose the database in which you are having an issue.  If you then simply click the Go button on the left hand side, the Reports screen will find all existing records in that database.

You can then click any of the visible column headers to sort by that column.  A useful check is to sort by a given field such as Date in the Appointment area or Name in the Contact area and look for any oddities at the top or bottom of the list.  A date field filled in with something that is not a date or odd characters in a name field can be easily spotted using this technique.

Lessons Learned!

What is most important to you when using software like ours?

This isn’t a trick question. The answer is YOUR DATA, right?

Your data is your life line. It keeps you up-to-date on Birthdays, Anniversaries (better remember), contacts and your business meetings and appointments. If something happens to that computer, the hard drive fails, or the computer just quits (and at some point it this happens to all of us!), without a backup, our tech support department will be very sympathetic, but unable to offer any assistance.

Backups are easy and quick to make. With a backup, your data is SAFE! It’s a basic insurance policy against all the things that can and will go wrong and it costs you nothing but a little effort.

All of our software programs provide a back up option posted under the FILE ORB or File menu at the top left of the screen. Use this option and your data is safe either on your hard drive or an external drive since you can use a flash drive or memory stick you can store separate from the computer so you know the removable drive will not be affected if the pc goes south. Losing thousands of entries in your software is a punch in the gut and you never want to be in a position where you would have to retype all of that data manually.

It is worth mentioning that our Chaos Data Hosting is a great add-on option in addition to backing up, because, a copy of your data will reside off-site from your, on our servers. ChaosHost.com also gives you an online version of our software to use if you are without a computer for a while due to repairs or replacements.

Please take advantage of the backup options we have in our software and protect your life line, so you don’t have learn this the hard way and have a no-good, horrible, bad day!

Keeping Things Fast

Everybody’s computer is different.  This can lead to sometimes radically different speeds using the same data on different systems.  Intellect is designed to be fast.  Within shared databases here internally, we can search through about fifty thousand messages in a matter of seconds using systems a couple of years old and searching across an average network.

If you are seeing performance issues within Intellect or Time & Chaos, there are a number of optimization steps you can take that may increase the speed considerably.

My first recommendation would be to not keep the data in an online folder such as a Dropbox directory or a folder that syncs the data with another location such as a Sugersync directory.  Though backup files can be kept in one of these online or sync folders, the data files themselves should not be kept in one of these locations and should instead be stored on your local drive or a system immediately on your local network.

For Intellect users, keep your Inbox as lean as possible.  We recommend keeping less than 1500 messages in the Inbox in general but the less messages the better.  Messages that exceed this number can be dragged to a folder under Saved Messages where you can keep as many messages as you like and create several folders and subfolders.  The speed of opening Intellect can be negatively affected by too many folders under Saved Messages.  Go crazy but not too crazy.

If you’ve been using our software for a while or recently made a large number of changes to your data, a reindex may be helpful.  First make a current backup of your data and make sure no one else has this data open.  Then click on Help and DB Tools and repair the Mail Cache.  Step through the rebuild, reindex, and compact processes one by one.  When those complete, repeat these steps with the Appointments, Contacts, and other data.

Keep the number of records in each database reasonable.  Typically under 10,000 records per database.  Mileage may vary depending on your computer hardware performance and network speeds.  This is not a hard set limit but a round number to use as a guideline.

Don’t try to network shared data across a network using wifi.  Wifi is great for web-browsing or streaming audio and video but not that great for databases.

Keep windows up to date.  Yes we know updates install automatically, often there are optional updates that should be considered.  Hardware driver updates are usually in this category as are browser updates.  Intellect uses Internet Explorer to view and create HTML message.  IE does not need to be your default browser of course but does need to be kept up to date along with your other drivers and Windows itself.

Finally, make sure our software is up to date as well.  We do periodically release new versions and these updates will normally add functionality and address previously found issues as well.  Current versions can usually be downloaded by simply clicking on Help and checking for a newer version but can also be found directly on our site.