Contacting Tech Support
We believe that we offer some of the best tech support in the industry. Our representatives
are knowledgeable and are quick to respond to problems. Another important advantage
is that we offer tech support for FREE, rather than charging like some of our competitors.
To help us continue to offer the best service to you, we ask that you keep the following
in mind if you have a technical support issue:
- Use Online Support first! Almost every question asked of us has already been
answered in the Support area of our Internet Web Site. You can visit us at
at any time, day or night and search our full online knowledge base to resolve
problems promptly. If your question is not answered there, you can submit your
question and our support representatives will reply and post your answer.
- Phone Support is available, if needed. If you have a more difficult question
or wish to have extra priority service, call our Tech Support Center located in
Dallas, Texas at (972) 759-1121. Our offices are open 8:30am to 5:00pm Central Time,
Monday through Friday. We do our best to keep hold times to a minimum and in most
cases your phone call is answered right away!