Telephony Settings

For years, our Chaos contact manager programs have been TAPI compliant. This adherence to telephony standards enabled it to work automatically with the phone dialer built-in to windows and well as with other TAPI hardware and software connected to your computer.

As more and more users have drifted away from standard phone calls to using Internet phoning instead, it has always been surprising to us that Microsoft and other companies haven't continued to support TAPI with their services, but instead of waiting for them to come to their senses, our new versions of Chaos Intellect, Time & Chaos and Chaos Free now have program settings available to choose an Internet Protocol to route phone calls through your computer instead of relying only on TAPI support.

Configuration for Skype or other Internet services

If you want to change from TAPI to an Internet Protocol, such as the one supported by Skype, click on the Options button on the top to open the Program Settings, then look for the section labeled Telephony, which will look like this:

telephony settings panel

The setting for Use default TAPI dialer will make Intellect, Time & Chaos and Chaos Free will route all call requests through the default TAPI dialer currently installed on your PC.

If you wish to change to Skype or other Internet services, change the radio button to select "Use Internet Protocol:" instead. You will then need to select one of our services to route all the call requests through.

For use with Skype on Windows 8 (specifically the Windows 8 Store version of Skype), set the protocol to "Tel:".

For use with Skype on Windows 7 or older, set the protocol to "Callto:".

 

 

This help article applies to Intellect 4 or newer, Time & Chaos 8 or newer, and Chaos Free